In good times and when the sea is calm, everyone can sail the ship. Not everybody can when the sea is rough.
The last few weeks has been nothing, but extremely challenging. Uncertainty and fear take hold of our society. Stock markets suffer beating after beating, dragging along with it our 401k or saving with no signs of the plunge abating. Lives are disrupted or, worse, lost.
In times like this, we need leadership, starting with looking the truth in the face. Germany’s Chancellor honestly told everyone that 70% of the German population would be affected. Whether the citizens approve of the German’s government’s reaction to the crisis is another matter. Nonetheless, at least the head of the state didn’t lie or mislead its citizens. Another example is Dr Fauci. He admitted that the US’s healthcare setup was inadequate to handle the mass testing at the moment. That’s the honesty we need. No spinning. No lies. No misleading information. No claiming that we have nothing to worry about when the crisis is upon our door.
If you watched the series Chernobyl on HBO (if you haven’t, I highly recommend it since we are staying at home anyway), the nuclear disaster could have been prevented. However, lies and denial led to one of the worst catastrophes in humans’ history.
From the enterprise perspective, some CEOs and companies took little time in setting an example and helping out. Aaron Levie and Box are an example:
Or Zoom and its CEO:
Or from a Chinese that wants to help out fellow human-beings, despite the difference in nationalities
On the other hand, there are companies whose behavior in crises like this is highly questionable and deserves scrutiny. Take Whole Foods as an example:
On Wednesday, Whole Foods CEO John Mackey sent out an email to grocery store employees with a list of benefits and options for those who fall sick during the coronavirus pandemic. Among his six suggestions was an option for employees to “donate” their paid time off (PTO) to coworkers facing medical emergencies.
“Team Members who have a medical emergency or death in their immediate family can receive donated PTO hours,” Mackey wrote in an email reviewed by Motherboard, “not only from Team Members in their own location, but also from Team Members across the country.”
In that same email, Whole Foods also said that it will offer unlimited, unpaid time off during the month of March and two weeks of paid time off for workers who test positive for Covid-19, the disease caused by the coronavirus—a policy announced this week for all Amazon employees and contractors that has also been adopted by tech companies like Uber, Lyft, and Instacart.
I believe that eventually we’ll come out of this and get back to where we were a few months ago. At the end of the day, this is not the first disaster humanity has faced in the last hundreds or thousands of years and we’re still here, more advanced than ever. The issue is whether we’ll be more prepared for the next disaster. Since 9/11, we haven’t had a similar incident like that, but we have had SARS, Ebola and Swine Flu and look how prepared we have been for Coronavirus.
This is a golden time for true leaders to show their worth as well as for us to know who are not.