Long known as an iPhone company, Apple has transformed itself in recent years to become less dependent on the iconic consumer gadget. I doubt the transformation stemmed from a desire to get rid of the association. Rather, the transformation is to respond to the consumers’ tendency to hold on to their devices longer and to keep the ecosystem strong as well as the products sticky. In FY 2014, Services was responsible for only 10% of Apple’s revenue. In FY2020, the figure doubled to 20%. It may not sound much, but it is given that we’re talking about a company of Apple’s size, stature and $250+ billion in annual revenue.
The growth of their Services is also reflected by the steadily expanding number of paid subscribers. In Q4 FY2020, Apple announced that they had 585 million paid subscribers and were well on track to finish the calendar year 2020 with 600 million subscribers. Only two years ago, the subscriber base stood 330 million as of Q4 FY2018.
Two days ago, Apple provided a few data points with regard to their services:
- Developers have earned $200 billion through the App Store since 2008
- Between Christmas Eve and New Year’s Eve in 2020, consumers spent $1.8 billion on digital goods and services on the App Store, with $540 million alone on New Year’s Day
- Apple Music added 52 new territories and now has 70 million songs and 250,000 exclusive radio episodes
- Apple TV App is “1 billion screens in over 100 countries and regions”
- Apple Pay is available in 90% of stores in the US, 85% in UK and 99% in Australia
- Apple Books has 90 million monthly active users
- Apple Podcast is available in over 175 countries with programming in more than 100 languages
- “More than 85 percent of iCloud users are protected with two-factor authentication”
I wish there would be more context for us to judge these numbers, but two data points specifically stand out for me. First of all, developers earned more during the Holiday Week between 24th Dec and 1st Jan in 2020 than they did in 2019. The App Store’s spending in 2020 went over $72 billion, easily dwarfing the $39 billion that Google Play had to offer. When consumers spend more on the App Store year after year, developers have more incentives to produce apps which, in turn, make the App Store even more vibrant. Plus, even though Android is on more devices than iOS, the App Store still generated more consumer spending, confirming the long observation on the market that Apple users are a more lucrative clientele for developers. If resources are constrained, why not focusing on where the money is?
Second, 85% of iCloud users enable two-factor authentication. Personally I only turn on the two-factor authentication for important accounts like my bank accounts, Gmail and iCloud. The figure provided by Apple indicates to me how iCloud users think about their account, implying a high degree of attachment and stickiness.
When it comes to Apple’s Services, I don’t consider them user-acquisition tools. Acquiring users is more like the job of the company’s legendary brand, marketing and hardware. I don’t think anyone switches from Android to iOS simply because they want to use either Apply Pay, Apply Books or Apple Podcast. Rather, Services keep users engaged and locked into the ecosystem. So far, these Services have done wonders for Apple and there is so much room to grow. Some s such as Apple Card, Apple TV+, Apple Fitness+ or Apple One are very new and limited to only a few markets. They are still in the development stage. Once they are further developed and introduced to more markets, Apple’s Services pie will grow bigger and their “overseas” customers will be even more locked in.
And then there are areas where Apple can potentially make inroads. The company has a knack for making small, incremental yet meaningful changes in complicated matters. It will not surprise me if they find a way to make our lives easier in areas such as our job, education or insurance. These offer plenty of opportunities for improvement and they are very personal; which is what Apple is all about. The company doesn’t even need to come up with paid services to generate more revenue. Even free services that can keep customers happy and locked in would already be valuable. Once customers are happy and locked in, the money will come later.
I heard and saw criticisms about Apple’s Services such as Apple TV+ or News+ or Fitness+. While some of those criticisms were warranted, it’s worth remembering that it’s rare to get something perfect at first try. Apple launched great and disappointing products before. Yet, the company is still here and among the top 5 richest companies in the world. The company is in the early days to grow their Services portfolio, trying, tweaking and expanding as they go along.
Disclaimer: I own Apple’s stocks in my portfolio