As Spotify is one of the stocks in my portfolio, I have extra motivation to read this book. To get to know more about this company that is largely shrouded by secrecy. The book was written by a couple of Swedish interviews through many interviews and investigation of filings. It’s normal to read this kind of unofficial account of a company with a grain of salt or some skepticism, but it’s far from easy to write about a company when current or former employees are shackled by NDAs and when the founders or executives refuse to cooperate.
The book covered Spotify’s history from the very beginning to when it started to increase investments in podcasts. It started with Spotify’s founders, Daniel Elk and Martin Lorentzon, who each sold a startup and became a couple of millionaires, before they even worked together on a secret idea that would later become Spotify. Back when it just got off the ground, there was no playbook for a music streaming service like Spotify, well not legally. Hence, the young startup had to engineer both an app that was user-friendly and a business model that could yield profitability and work well with music labels. As Daniel Elk insisted on, for the right reason, having a free version of Spotify, which let users stream music for free, music labels in the beginning were highly skeptical and reluctant to cooperate. The prospect of Spotify generating enough ads money on the other side of the business to pay loyalties wasn’t appealing at best or practical at least. Through negotiations with the powerful music labels, Spotify came up with their Freemium model that still exists to this day.
“Eventually, Daniel had to compromise by adding a paid service. Three people at Spotify drove him to that shift in strategy: Spotify’s “dynamic duo”—Niklas Ivarsson and Petra Hansson—and the New York-based advisor Ken Parks. After scores of meetings with labels and legal consultants, they are said to have convinced Daniel that a paid version was the only way forward. The alternative would simply cost too much, in both cash and company shares, and never lead to a sustainable business. The freemium model that would define Spotify was thus born out of a tit-for-tat dialogue with the labels, with Niklas and Petra painstakingly hammering out the details of a new template. The industry hated the free service, but was prepared to put up with it as a means to an end, with Spotify vowing to convert free users to an ad-free, premium version.”Excerpt From: Sven Carlsson. “The Spotify Play.”
In the first few years of its existence, Spotify came close to being belly up financially a couple of times. Back in the latter half of the 2000s, Spotify’s model was a new concept to investors. An investment in Spotify without an agreement with major music labels presented a significant risk. If Spotify had operated without official licenses, it would have embroiled itself and investors’ money in a mountain of legal trouble. Yet, just before the 2008 financial crisis hit, the company labored to put together a funding deal to keep the lights on.
At the Spotify office, around forty employees toasted to the news with glasses of sparkling wine. Daniel was visibly relieved, according to one account.
“That was lucky. If we hadn’t gotten funded, you guys wouldn’t have received your salaries,” he reportedly told his colleagues afterward.
In fact, the timing was immaculate. A few months later, the investment bank Lehman Brothers filed for bankruptcy, setting off the worst financial crisis in more than seventy years.Excerpt From: Sven Carlsson. “The Spotify Play.”
A few years later, death came close again. This time, it was the ability to see shift in consumer behavior and to react fast that saved Spotify. After the iPhone was invented in 2007, a few years later, consumers started to consume music more on their little computers that could sit comfortable in their hands or pockets. Spotify at the time only had a desktop version. The company’s analytics team found out that their customers didn’t spend enough time on the desktop version on their mobile to be converted into paid users. If they hadn’t reacted and desktop use had kept plummeted, their revenue would have dropped. Without an expansion in paid users, Spotify would have had a hard time convincing potential investors for more cash. The trouble became compounded because having a mobile version required additional licenses from music labels. Somehow, the company pulled through what Daniel Elk called “switching out the engines mid-flight”
“At Jarla House in Stockholm, the analytics team had set up a wide range of dashboards visualizing the music service’s performance in real time. Starting in early 2012, Henrik and his team watched as the inflow of new users switched from desktop—where they could listen for free—to mobile, where Spotify only offered a free trial for forty-eight hours. That clearly wasn’t enough time to convert them into subscribers. Of the new users who tried Spotify on a smartphone, only a small percent would stay on and pay for the service. The conversion rate on desktop—the backbone of Spotify’s business—was much higher. But that was of little comfort if desktop use would keep dropping dramatically.”
“During the summer of 2012, music listening on Spotify plateaued as it usually did during the season. But when fall began, a growing number of users did not return. The analytics team suspected that a large number of them were now using their computers less often, opting for their phones instead. It was an early indication that the massive shift to mobile computing was beginning to pick up speed.”
“At this point, Spotify’s licensing team had spent more than six months negotiating deals for what they called a “mobile free tier.” It was not an easy task. While the record labels were making hundreds of millions of dollars every year in payouts from Spotify, they still disliked the idea of millions of people listening to music without ever being forced to pay. Now, Spotify wanted to expand their free service to include all smartphones, not just the ones belonging to paying subscribers.”
“The data became more and more distressing for Spotify. In the late summer of 2013, more listeners went “mobile only,” by now a common term. Smartphones now appeared to have become a real alternative to computers. Gustav Söderström would later describe this period as “the summer when Europe went mobile. Spotify’s number of active users—the lifeline that kept investors funding the company—was now shrinking. Internal estimates showed that Spotify’s user growth nearly halted between the second and third quarters of 2013.”
“A few years later, Daniel would admit that Spotify would have gone bust within six months if things hadn’t changed. To him, this was one of Spotify’s crowning achievements. Originally conceived as a desktop product, the company managed to adapt to the mobile era—and they did it “mid-flight,” under constant pressure from competitors and from the music industry, which at this time still swallowed around 80 percent of all of Spotify’s revenues.”Excerpt From: Sven Carlsson. “The Spotify Play.”
The book also touched upon various topics such as challenging negotiations with the music labels, struggle to convince artists that Spotify’s interest was aligned with them, the fight against Apple, the effort to overcome operational chaos before IPO and the negotiations to acquire Soundcloud & Tidal that didn’t come through. Personally, I was interested in the book because I liked to study businesses and as mentioned, because I own Spotify stock. This isn’t an official account approved by the company. Consequently, I am not very sure how much of what was written is true. I don’t believe the authors were out to spread rumors, but on the other hand, I cannot have 100% confidence either. The writing is nothing spectacular. The beginning of Spotify was covered at length, but its more recent history didn’t receive as much attention. Furthermore, I don’t really think the title is correct. Yes, Spotify is a known brand, especially with young audience nowadays, but it’s a long way from being the dominant force in audio. Whoever will emerge victorious in the audio streaming war still remains to be seen. Hence, I would give it a 3/5, but would not put it under the “I highly recommend” category.
“The many problems varied. Spotify had grown quickly, and its organizational structure was, in places, haphazard. Its internal accounting system would have fit a medium-sized business operating in a handful of countries, but not a global market leader with business in nearly sixty countries. If a staffer in the finance department wanted to break down marketing costs for a single country for the year 2014, there would be no way of doing it.
Moreover, it was difficult for Spotify to accurately estimate its own costs. Over the coming years, the company would retroactively write up their royalty payments by more than $60 million due to accounting errors. Spotify had a hard time forecasting how the business would perform. During some quarters, subscriber growth came in well below its own estimates; during others, the number of subscribers surged past the growth team’s targets.”
“A number of sources interviewed for this book would describe how Daniel had a hard time knowing how to handle dustups among his lieutenants. Nearly a decade after Spotify started making big-name hires, many continued to recount how Daniel would let conflicts fester until the warring parties found their own solution. It was, still, a kind of natural selection in a corporate setting. The atmosphere is toxic at times. Daniel tends to give people overlapping responsibilities, then he lets them fight over who gets to do the work,” as one person would recall.
”No one is actually accountable for anything because virtually all decisions must take place though a bewildering process of group consensus, where people who are ignorant of the topic at hand somehow have just as much of a say as the experts,” one former employee at the New York office would post in November of 2019.”Excerpt From: Sven Carlsson. “The Spotify Play.”
Deal with Sony
“Secret internal documents, which would not emerge until the publication of the Swedish edition of this book, reveal that Sony had negotiated an option—triggered four years down the line—to purchase what would amount to 2.5 percent of Spotify at a heavy discount. The label’s payoff came in the spring of 2015, when Sony paid just under $8 million for shares that, a few months later, would become worth twenty-five times more. Largely as a result of this deal, Sony would become the label with the largest Spotify holdings by the time the company went public in 2018.”
“For the right to stream Sony’s music catalogue in the US, Spotify agrees to pay a $25 million advance for the two-year duration of the contract: $9 million the first year, and $16 million the second. The advance is to be paid in installments every three months, and Spotify can only recoup this money if it meets or beats its revenue targets. The contract, however, does not stipulate how Sony Music can use the advance money. Some industry insiders claim that advance money is generally spent on things other than payouts to artists. Others wonder what happens to the “breakage,” or the part of the advance that is left with the label, when Spotify fails to reach its revenue goals. Is it attributed to streams and distributed to artists, or kept entirely by the label?”
“The contract also stipulates that Spotify give Sony free ad space worth $9 million over three years. Sony can use that space to promote its own artists or resell it at any price they want. Spotify also promises to make a further $15 million of ads available for purchase by Sony at a discounted rate. On top of this, Spotify must also offer Sony a portion of its unsold ad inventory for free, to allow the label to promote its artists.”
“The contract also states that Spotify’s smallest payout per stream will be 0.2 cents. But this measure can’t be used to calculate how much Spotify pays for the artists’ streams. It’s only used when it results in a larger payout than the label’s regular cut of Spotify’s total revenue. In essence, it’s a type of minimum guarantee. If too many users get stuck in the free tier, and Spotify’s average revenue per user falls below a certain level, Sony Music can ask to be paid per stream instead.”Excerpt From: Sven Carlsson. “The Spotify Play.”