Weekly reading – 5th March 2022

What I wrote last week

QR Codes’ popularity in Vietnam

Business

Car Dealerships Don’t Want Your Cash—They Want to Give You a Loan. I am supportive of point-of-sale lending if and only if consumers want that option and aren’t coerced into it. That car buyers are forced into taking a loan to avoid paying a premium is just simply outrageous. Every oversight agency should look into this practice and punish dealers accordingly.

Tinder’s Opaque, Unfair Pricing Algorithm Can Charge Users Up to Five-Times More For Same Service. The research — which spanned five continents — reveals that within a single country, consumers can be quoted up to 31 unique price points for a Tinder Plus subscription. Further, some people are charged up to five times more for the exact same service: In the Netherlands, prices ranged from $4.45 to $25.95. In the U.S., they ranged from $4.99 to $26.99. Consumers International and Mozilla also determined that Tinder’s personalized pricing algorithm can charge older users more money. On average across the six countries investigated, 30-49 year-olds were charged 65.3% more than 18-29 year-olds.

As online grocery surges, brick-and-mortar still resonates with shoppers. Online grocery shopping is still a bit novel, even to a young guy who is supposed to be the prime audience for eCommerce like myself. What stops me from buying groceries online includes retailer websites’ frustrating user experience, the fear that groceries aren’t fresh, the concern about the actual quantity without real visibility and the higher prices. I haven’t been able to find a grocer that addresses these concerns of mine and believe that many have the same.

As GrabFood, ShopeeFood hit Covid wall in Vietnam, smaller apps take aim. “Like most markets in the region, Vietnam’s food delivery space is dominated by two players. One of them is GrabFood, the food delivery arm of Singapore-headquartered super app Grab. GrabFood is dominant across the region, with a GMV of US$7.6 billion in 2021. In Vietnam, it has a 41% market share, according to the Momentum Works report. Matching GrabFood’s 41% is the food delivery arm of another Singapore-based giant—Sea Group’s ShopeeFood. Again, Vietnam is an outlier here, since ShopeeFood is barely present in the rest of Southeast Asia, where foodpanda and Indonesian super app Gojek’s GoFood are the other major players. GrabFood and ShopeeFood still have a significant lead in Vietnam, but conversations with restaurant owners point to a growing disaffection with them. Several owners told The Ken that Grab and Shopee’s commission fee of 25-30% is too high for them to break even. They’re also unhappy with the giants’ heavy discounting strategy—a common tool used to acquire customers. “When they offer promotions to customers, we have to pay 50% of the promotion, and Grab pays the other 50%,” said Diep Nguyen, who runs two cafes in Ho Chi Minh City. “If we want to be featured on a Grab promotion, that costs up to US$38 per week.”

Disney+ Adding Cheaper Ad-Supported Tier. “The value of advertising is significant. Disney’s other major streaming service, Hulu, offers an ad-supported tier for $6.99 per month, and brings in about as much ad revenue from those users as it does subscription revenue. With its wider reach (Hulu only has 45 million subscribers), Disney+ has the potential to generate significantly more ad revenue“. You need to ask Disney’s management for the rationale and substantiating data behind this move. If I can venture my thoughts, this will be a good move for the iconic company. An ads-supported tier of Disney+ with a growing and appealing library of content will expand the company’s reach. The key here is whether Disney can strike the balance between customer experience and profitability. With Hulu, Disney seems to have a decent record. So I give the company the benefit of the doubt.

Hybrid offline/online transactions. An awesome post on the voucher payment system in Japan. If you are interested in payments, Patrick’s blog is a great resource

Stuff that I find interesting

Periods, polycystic ovarian syndrome, and heart health by Harvard University. “Long menstrual cycles and heavy periods3 can be symptoms of a condition called “polycystic ovarian syndrome”, “polycystic ovary syndrome”, or “PCOS”. People with PCOS can have higher levels of androgen hormones. This hormonal imbalance can cause acne, excess facial or body hair, or scalp hair loss. Our preliminary analyses showed that in comparison to participants without PCOS, participants with PCOS were more likely to have a family history of PCOS, have abnormal menstrual cycles, and have a higher prevalence of conditions that can negatively impact heart health. These conditions include pre-diabetic conditions, Type 2 diabetes, high cholesterol, high blood pressure, and obesity.”

‘Yes, He Would’: Fiona Hill on Putin and Nukes. “Ukraine was the country that got away. And what Putin is saying now is that Ukraine doesn’t belong to Ukrainians. It belongs to him and the past. He is going to wipe Ukraine off the map, literally, because it doesn’t belong on his map of the “Russian world.” He’s basically told us that. He might leave behind some rump statelets. When we look at old maps of Europe — probably the maps he’s been looking at — you find all kinds of strange entities, like the Sanjak of Novi Pazar in the Balkans. I used to think, what the hell is that? These are all little places that have dependency on a bigger power and were created to prevent the formation of larger viable states in contested regions. Basically, if Vladimir Putin has his way, Ukraine is not going to exist as the modern-day Ukraine of the last 30 years.”

Hikikomori, which describes folks shutting themselves in their rooms in Japan from society. Inclusiveness doesn’t just mean sexual orientation or race. It also includes different profiles and personalities. As our societies advance, we should strive to make folks who have trouble blending in feel accepted and included. What the mother in this article did was admirable. And I hope there are more like her.

Stats

“Long-term, established online grocery customers collectively generated more than 3.5 times the revenue for conventional grocers than new customers did”

“Weekly online grocery sales for stores that offered both pickup and delivery were 44% higher than stores offering only delivery and 55% higher than stores offering only pickup”

Russia and Ukraine contributed 4% and 1% respectively to Visa’s total FY2021 revenue

“Russian and Ukrainian seafarers make up 14.5 percent of the global shipping workforce, according to the International Chamber of Shipping”

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