What I wrote last week
Restaurants complain about not making money with Instacart. If you outsource the relationship with your customers and accept the behind-the-scene role, you cede control as well as any profitability to Instacart.
Airlines are making it really hard for customers to use credits. All airlines try to make customers use credits, rather than get reimbursed with cash. But some, like United Airlines, are exceptionally terrible. It’s rich to claim you are about serving your customers when claiming flight credits because of Covid-19 is difficult.
An interview with Strip Co-Founder. Stripe’s revenue in EMEA is reportedly almost $530 million in 2018.
What I found interesting
A long read about the US’ response to Covid-19. I don’t know how anyone can read this report and say anything other than: there is blood on those who are supposed to be in charge, but fail their duty miserably.
A great read on why Trump supports connect with him. It’s not about policies or principles. It’s feelings. It’s about long held frustration.