Rise of contactless payment reported by Visa and Mastercard
It is so much faster and easier to just tap your card or phone on a reader than to use the chip or swipe. The frictionlessness of this payment method has clearly wowed users enough that it is on a rise, especially in the US.
In the card-present environment, we continue to see meaningful momentum in tap to pay, what we consider to be the most friction-free way to pay in person. We have reached a point where 1 in every 3 card-present transactions that runs over our network is [tax] versus 1 in 4 a year ago this quarter. This past year, we’ve doubled the number of countries whose face-to-face transactions are at least 2/3 contactless.
Transit continues to be a key user case and an important way to habituate tapping behavior. In New York City, on the NPA, Visa crossed 2 million taps in November from the beginning of the pilot and 3 million in January. The FDA recently announced the tap-to-pay expansion to their entire system by the end of 2020, and we are currently pacing a 350,000 Visa taps a week on the MTA and nearly 1 in every 10 transactions in the New York Metro area is a tap-to-pay on a Visa card.
Source: Visa in its Q1 2020 Earnings Call Transcript, provided by Atom Finance
Echoing the sentiment was Mastercard in its Q4 2019 Earnings Call
..On to contactless, where as I said, we’re making real progress. This quarter, contactless made up over 30% of global card-present purchased (inaudible). Contactless provides a frictionless and fast payment experience, which is opening new categories of spend, including displacing cash on small-ticket purchases. The U.S. point for growth on this front and the New York City MTA is a good example of the potential for rapid adoption by consumers. In fact, they surpassed 5 million taps since the launch in May. And the MTA has planned to roll out contactless acceptance system-wide by the end of 2020.
I’m pretty certain that U.S. contactless will keep growing throughout 2020 quite attractively. Because if you look at the numbers of the number of bank partners that have committed to issue contactless cards for a [minute], let’s even forget Apple Pay and Samsung Pay that enable every card through their archive to be used. If you just look at the number of cards, we are talking about 70% of our total cards in the U.S. market will be reissued over this 12-month to 14-month period. My own personal cards are already contactless from Citi.
On the acceptance side, kind of all new terminals going on are embedded with contactless. So (inaudible) large retailers Target and 7-Eleven and CVS have announced that they will accept contactless payments. And in fact, over half of U.S. card-present transactions are now happening at contactless-enabled merchant locations. And when the MT rolls in on system-wide in New York City, and there are other transit systems beginning to do the same in their cities, I think you will get the impetus.
My country was mentioned repeatedly in the latest earnings call of Apple. In a positive light that makes me think that we are going to be, if we are not already, an important emerging market for the Cupertino-based company
Geographically, we established all-time revenue records in many major developed and emerging markets including, among others, the U.S., Canada, Mexico, Brazil, the UK, Germany, France, Italy, Spain, Poland, Thailand, Malaysia and Vietnam.
Phone revenue of $56 billion grew 8% year-over-year, as we saw a great customer response to the launch of our newest iPhones. We set all-time revenue records in several countries, including the U.S. Mexico, the UK, France, Spain, Poland, Thailand, Malaysia and Vietnam.
Productivity and Business Processes keeps leading the margin game for Microsoft
Microsoft has three main business lines:
Productivity & Business Processes that includes Office 365 Commercial and Consumer, LinkedIn and Dynamics
Intelligent Cloud that includes server products and cloud services led by Azure, and Enterprise service
More Personal Computing that includes Gaming, Search, Windows and Surface
Azure likely receives the most attention, yet it is Productivity & Business Processes (PBP) that consistently took the crown in the margin game at Microsoft. In the latest earnings report, Microsoft reported almost 44% margin for PBP
Even though there have been only 2 quarters so far in 2020, the segment has generated more revenue and operating income than the full year 2019
Thanks to this presentation by a16z, I learned that Meituan is responsible for 50% hotel night bookings in China while CTrip plummets to around 20%. I also learned about a startup called Knowable that offers professional courses via audio.
Though the presenter made great points and gave excellent examples of Chinese companies that I know nothing about, I have a couple of disagreements with the material. First, to back up her first big trend that superapps are trending, she used the following slide
The issue I have with the use of the slide is that it’s unclear what activities an average person spends on the phone. Is the rise of usage due to streaming? Video games? Activities that have less to do with superapp wannabes?
Second, letting advertisers have access to user data is a slippery road in the West. It’s acceptable in China, but users are much more conscious of their privacy in the West. Apple tries hard to highlight its privacy-first position to users as much as possible. Facebook and Google repeatedly run into privacy-related trouble with users and lawmakers. I have no idea what the future holds, but at this moment, I have reservation over Western companies repeating the success of Chinese superapps.
It will be interesting to see at what point an app is called a superapp. It’s common to take advantage of a low-margin service segment that brings a lot of traffic in order to offer a higher margin service. Amazon did that. Their e-commerce leads to fulfillment. Along the way, they came up with Prime, AWS and advertising, services that offer a much higher margin than E-commerce. Facebook lets us use their platform for free and then turns around to sell ads at a ridiculous margin.
I do think that the battle for users’ attention and time will eventually lead apps to build more functions and offer more services. I; however, doubt that every app will be a superapp, the same way that those Chinese apps are.
Nonetheless, pops to Connie and a16z for an interesting presentation.
I came across this interesting mini-documentary about serving food on a cruise ship. It’s mind-blowing how much planning, coordination and execution are involved to deliver smooth, quality and profitable services while almost having no access to supplies on the sea or the ocean.
I came across this video about technology in Taiwan and it was enlightning. I didn’t know much about TSMC and the marvellous autonomous factory that it runs. Such a magnificent feat of engineering!
I also knew little about Gogoro. Admittedly, I think I heard briefly about it in passing, but the clip touched upon the startup even more, bringing my interest in Gogoro to a new height. It made me wonder how such a concept could be applied in Saigon, the biggest city in Vietnam and where I am from. Saigon is helplessly overcrowded. The streets built decades ago are poorly equipped to handle over 10 million citizens. The toll on people’s health is a serious threat. A concept like Gogoro could benefit the city as a whole.
Lastly, I found it interesting the presenter used the word “disgusting” in the clip. I am not a native speaker, but I do think there are many better alternatives than the used adjective. Scooters are a part of life in Asia. What’s so disgusting about it? And why?
Contactless payments—or when a consumer taps to pay at checkout with a contactless card or mobile phone—continues to see strong adoption around the world. In 2019, excluding the United States (“U.S.”), tap to pay had surpassed 50 percent of face-to-face transactions that ran over the Visa network. This is up from less than 30 percent just two years ago. There are now more than 50 countries where tapping to pay represents at least a third of all domestic face-to-face transactions processed on our network, up from 35 countries at the end of last fiscal year.
The U.S. is starting to catch up to this global adoption rate. In 2019, U.S. financial institutions began issuing contactless cards to customers nationwide. There are now more than 100 million Visa contactless cards in the U.S., and we expect that number to grow to 300 million by the end of 2020
Contactless payments can also open up new payment experiences, such as transit. Transit continues to be an important use case for introducing consumers to the benefits of tapping to pay. In 2019, Visa helped launch contactless transit solutions in cities around the world, including Belarus, Edinburgh, Florence, Manchester, Miami, Milan, New York, Rio de Janeiro, Singapore, São Paulo and more—making it easier for people to get around while reducing operating costs for private and public transport operators.
In July, Apple CEO Tim Cook said the following in its earnings call
In the United States, in addition to a successful integration into Portland’s transit system in May, we’re beginning to rollout of New York City transit and will launch in Chicago later this year. In China, Apple Pay launched the payment card for Didi the world’s largest ride hailing provider.
As I’ve said before, transit integration is a major driver of a broader digital wallet adoption, and we’re going to keep up this push to help users leave their wallet at home in more and more instances.
While iPhone and Apple devices are wildly popular in the US, a recent study reported a low adoption rate of 9% of Apple Pay among Apple-device owners. It’ll be interesting to see how transit helps with the adoption of Apple Pay and, as a result, contactless payment in the US. In Omaha, to the best of my knowledge, there is no contactless payment at Walmart. Adoption at such a chain that attracts traffic like Walmart will definitely increase the use of tap-to-pay.
US seemed to have a bigger cash transaction on credit card than the rest of the world
While studying the reports from Visa and Mastercard, I noticed something quite interesting. The US seems to withdraw more cash from credit card each time than the rest of the world. The figures from Visa and Mastercard are pretty similar, signaling a true pattern. The following data is from Visa and Mastercard in the quarter ended Jun 30, 2019.
I was reading the annual reports of Walmart and a couple of things stood out that I didn’t know before
Walmart’s increasing focus on eCommerce, Technology and Supply Chain in the US
Walmart’s CAPEX in eCommerce, Technology & Supply Chain stood at $3.9, $4.1, $4.9 and $5.2 billion in 2016, 2017, 2018 and 2019 respectively. To put it in perspective, compared to the overal CAPEX in the US, the investment in eCommerce, Technology and Supply Chain made up 46%, 57%, 60% and 68% approximately in 2016, 2017, 2018 and 2019 respectively. The increase highlighted Walmart’s focus on those areas in order to be competitive in a highly competed industry.
Member’s Mark revenue
In April 2017, Walmart re-introduced Member’s Mark, which is its private label umbrella brand at Sam’s Club. In 2018 and 2019, Member’s Mark’s revenue exceeded $10 and $12 billion respectively. The private label made up approximately 18% and 23% of Sam’s Club without-fuel revenue in 2018 and 2019 respectively.